Custom Business Solutions

Custom-built and tailored to meet your unique business needs

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How can we help you?

In some cases, a Bespoke CRM might not be the best fit for your business. Instead, you may require a system that doesn’t involve the typical functionality which is often associated with a CRM. Here at PragmatiQ Solutions, we design and develop Custom Business Solutions, that meet your unique business needs and requirements. 

Due to the Microsoft technology that we leverage, the system is fully flexible and can be developed over time as your business grows and requirements change.  

Do you recognise these challenges within your business?

Lacking a clear view and understanding of your customers

Disconnected and outdated systems

Reporting difficulties due to access to data and lack of insight

Employees are not as productive and connected as they could be

Onerous, time-consuming processes that could be automated

We build technology solutions to solve them – leveraging Microsoft Dynamics 365 and the Power Platform…

How do I know a Custom Business Solution is right for me? 

You won’t always know the answer to this, but your business might be in the position where you recognise that there can be clear improvements through technology, to the way in which the business is run. Or, you’ve identified significant challenges and think that there is a software platform out there for you, but are not entirely sure what this looks like. When there is no ‘off-the-shelf’ alternative available, then a Custom Business Solution could be the right fit. 

Our team will work with you from a consultancy perspective to understand your requirements and what you need from the software, to then build a unique solution tailored accordingly to your needs.

If you are unsure about the right solution for your business, please do get in touch and a member of our team will be able to assist you.

Examples of Custom Business Solutions…

We can build solutions for almost any scenario. Below are a few examples of what we have built for our customers and what is possible. There are many more examples of Custom Business Solutions we have built for numerous industries, so if you would like to know more please get in touch.

Training Management

  • Training Course and Booking Management
  • Certifications and Post-Course Documentation
  • Training Course Revenue and Financials
  • Website Integration for Online Bookings

Engineering

  • Engineering Change Management Requests
  • Approval Processes
  • Documentation Management and Revisions
  • Change Requests Overview Dashboard and Reporting

Fundraising

  • Fundraising Event Management
  • Event Activity and Task Management
  • Participant Tracking and Communication
  • Sponsorship and Donation Management

Supplier Management

  • Supplier On-boarding Process
  • Supplier Assessment and Evaluation
  • Supplier Audits
  • Portals and Collaboration

Care Planning

  • Care Plan Management
  • Carer Resource Management
  • Carer Visit Reports
  • Care Plan Financials and Progress Reporting

Equipment Loaning

  • Asset Database and Stock List
  • Asset Ordering and Reservations
  • Asset Returns and Reviews
  • Asset Overview Dashboard and Reporting
Case Study

Arthur Ellis: Mental Health Support

Arthur Ellis: Mental Health Support required a Custom Business Solution to support their growth…

Read Case Study
Arthur Ellis Logo

Where else can we help?

We can also support your organisation with data and analytics, using Power BI. Or, build a bespoke app to solve business problems using Microsoft Power Apps.

Power BI

Microsoft Power BI is a data and analytics reporting tool which essentially brings together disparate data. This is then presented in visual dashboards & reports for businesses to drill down further and gain valuable insights.

Learn more

Power Apps

Microsoft Power Apps enables businesses to build bespoke applications, which can be accessed via mobile or desktop. Using a ‘low-code’ approach, apps can be developed quickly to solve business challenges.

Learn more

What our clients say...

We approached PragmatiQ Solutions to help us with an incumbent Dynamics 365 system which had various legacy issues having been customised by numerous consultants over a number of years. They dealt with all the nuances quickly to get our system up to a standard they were happy to work with. From there the PragmatiQ technical team ran with a large project and its fair to say now know our business inside out. Their ability to understand what we do and how we do it having only seen it from an ‘IT perspective’ was and still is impressive. We would highly recommend PragmatiQ.

Tom RobertsManaging Director at Moorgate Finance

We commissioned PragmatiQ solutions to provide us with a bespoke Customer Relationship Management (CRM) system using Microsoft Dynamics. The team at PragmatiQ very quickly gained a thorough understanding of our complex delivery model and created a solution that has had a positive impact and really added value to our work. PragmatiQ were focused in their approach and delivered to tight timescales, as well as being a pleasure to work with.

Natalie MacPhersonDevelopment Director at MacIntyre Charity

We approached PragmatiQ Solutions to help us with our Microsoft Dynamics CRM platform. We had developed a bespoke system over the years to manage the day-to-day sales processes of the Commercial team, however, we felt that working with a specialist Dynamics partner would be a much better approach for the business. We have now been working with Stuart, Jamie and the team for just over 12 months and to say we have been impressed with their approach would be an understatement. The dedication, knowledge and customer service shown to the delivered projects has been exceptional and their innovative approach to business is inspiring. They have guided us every step of the way and have succeeded in changing our platform for the better. It has provided us with a much more efficient way of working and supported us with business intelligence that we haven’t seen before. We also benefit from real-time, top level dashboards that make reporting back to stakeholders a very simple process.

James WoottonHead of Commercial Sales at Wasps Rugby Club

We worked with PragmatiQ Solutions who successfully implemented a quoting tool for sales. They were generous with their time, taking every opportunity to understand our needs both now and in the future. Their deep analysis was invaluable, helping us to refine our working practices and automate our processes to maximise productivity and ultimately save time and money. Thanks to PragmatiQ, we now have a bespoke system that has been tailored to our specific needs and is fully integrated with Microsoft Dynamics.

Angela de KlerkBusiness Development / Head of Marketing at Impact Handling

PragmatiQ Solutions was recommended to us via a networking connection in Manchester. Upon speaking to the company they seemed very knowledgeable and confident they could repair our unusable Dynamics system which had been built by a different partner. From the first face to face consultation it was clear to see Jamie had the full knowledge around our intentions and understood our business model and had actually create something similar in the health profession elsewhere. From that point we felt confident to progress in to a full development project. The results were quick and impressive. Offering us a totally up to date platform with all of the automation we had originally asked for. We are keen to continue to work with PragmatiQ and look to develop the system again in the future.

Carren BellFounder at Lagans Foundation

In 2020, Fotech Group decided to change our CRM from Salesforce to Dynamics 365 as part of a replacement of a number of systems that didn’t communicate. For the CRM, we chose PragmatiQ Solutions as our partner and from day one we felt we were in safe hands. They listened to what we were trying to achieve and through regular development meetings they made the changes needed to enhance the standard offering. They listened, they understood and they made the changes to deliver a system that is both efficient and effective. Communication was effective and regular and I have no qualms in recommending the PragmatiQ team.

Ian DeaconChannel and Operations Director at Fotech Group Limited

PragmatiQ Solutions are a trusted and dynamic CRM partner. They have provided quick, flexible and innovative solutions to the challenges we’ve given them whilst being professional and supportive. They have become a reliable partner and operate as an extension of our internal team.

Sarah RandallHead of Operations and MI Systems at Buckinghamshire Business First

Our mission is to ensure that meaningful mental health support is accessible and we aim to see everyone within 1 week of referring to our service. With demand for mental health and emotional support increasing exponentially through the coronavirus pandemic, we really needed to get systems in place to help us cope with the high demand whilst delivering against our mission and growing our team. This is why we decided to engage with PragmatiQ Solutions to help us build a bespoke system that would fulfil those elements. It was clear that an off-the-shelf package wouldn’t give us the security, efficiency and ease of use that our Dynamics system would. The work was planned out really effectively, giving us guidance based on their experience, which also made for the system to be built quickly with only small adjustments necessary before going live. Since the system has been built, our admin time has been significantly cut down, helping us to stick to our mission, even when we grow. Ultimately providing people with mental health and emotional support as quickly as possible.

Jon ManningChairman & CEO at Arthur Ellis Mental Health Support

We engaged with PragmatiQ Solutions to conduct an independent health check of our Dynamics CRM implementation. They worked with a partner to produce a very useful and insightful audit report highlighting various areas for improvement, and which gave valuable feedback on what we had built so far and left us with confidence that we were on the right development approach for our strategic programme. PragmatiQ worked to tight and fixed timescales to complete a focused delivery which had real business value.

Nick BreedsAssistant Director - Solutions Delivery at NHS Blood and Transplant Unit

PragmatiQ Solutions successfully implemented Microsoft Dynamics at our paint facility. They worked in a professional manner throughout the project, paid attention to detail and were accommodating to our tight timescales. This ensured we were operational in due time and as a result we have been able to work more efficiently with our manufacturing set up in the UK and ultimately save costs. Overall, we had a very positive experience with PragmatiQ Solutions and consequently have re-engaged them for future projects.

Anders LonnebjergHead of Department - Business Engagement and Applications at MHI Vestas Offshore Wind

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