Microsoft Dynamics 365 CRM for Housing Associations is designed from the ground up to meet the specific requirements of housing associations and local authority housing providers. At PragmatiQ Solutions, we understand the complex relationships between properties, tenants, services and understand that there is a clear role for technology to support this through our Customer Relationship Management (CRM) solutions.
Customer Relationship Management (CRM) Solutions for Social Housing Associations
The robust CRM solution the Microsoft Dynamics 365 CRM supports customer engagement across digital and offline channels. We understand that the engagement process for tenants and suppliers in social housing is manual and time-consuming. Your tasks include:
- Case management, with escalations, performance targets and auditing
- Inputting and duplicating information into multiple systems
- Managing the application process
- Filtering and selecting applications
- Matching enquires
- Communication management with remote neighbourhood teams
Microsoft Dynamics 365 CRM for Housing Associations allows automation of many of those processes, thus increasing efficiency, saving time, reducing costs and ultimately increasing the level of service.
Key Features of Our Solution
Powered by Microsoft Dynamics 365, a secure, enterprise-grade system, your Housing Association will have a 360-degree view of all properties, tenants and suppliers and with the reporting capabilities of Power BI, drilling down on that data to glean actionable insights has never been easier.
An example of some of the features includes:
- Property Management
- Customer Service Management
- Document Management
- Compliance Management
- Maintenance Management
- 360 Degree View of all Properties, Tenants and Suppliers
- Universal Search Function
- Live Scheduling
- Rent Information
MS Dynamics 365 CRM for Housing Associations
Here at PragmatiQ Solutions, we understand the complexity of relationship management in the housing sector, tenants and landlords sometimes overlap and there are multiple parties involved across every case. In order to offer a high level of service, having a comprehensive platform to manage people, properties, tenancies and a wide range of housing-related services is a must and Microsoft Dynamics 365 CRM for Housing Associations offers just that.
Call us on 01908 303724 or email us, to discuss your requirements and arrange a demo. Discover how Microsoft Dynamics 365 CRM solutions, with PragmatiQ Solutions, will support your Social Housing Association to enhance relationships like never before.
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Managing the relationships between properties, tenants and services is challenging. Find out how our solution can support you.
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