Field Service

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Meeting the Needs of your Business

An End-to-End Workforce Management System

Our field service software is an end-to-end solution, built on Microsoft Dynamics 365, with capabilities that include optimised scheduling & dispatching, mobile workforce management, asset management and processing orders & invoices. Whether your organisation services customer products or equipment, manufactures products and operates with an after-sales offering, or manages high value & complex assets, our field service solution is flexible enough to meet the needs of even the most complex of organisations.

At PragmatiQ Solutions, we know that improving first-time-fix rates is an essential measurement of success for a service organisation. Therefore, the dispatching software and automation capabilities within our connected field service solution ensure the right resource is scheduled at the right time and your workforce is equipped with the right tools & technology to get the job done.

Expert guidance through a labyrinth of Technology

Our service management software is suitable for:

Service Providers

Does your organisation service products or equipment on behalf of your customers? We provide you with the functionality and flexibility to meet your needs

After Sales Service

Do you manufacture products and offer after sales servicing? Our solution provides you with the functionality to manage this additional revenue stream

Asset Management

Do you deal with high value and business critical assets? Our solution has the functionality to handle all types of maintenance scenarios

Our FREE Microsoft Dynamics 365 for Field Service Factsheet

In this factsheet we review the challenges the field service industry faces, key features of our solution, and the benefits.

Challenges

We understand some of the challenges:

  • Customer demand and high expectation to deliver beyond the traditional break/fix model
  • Optimising service delivery – getting the right person to the job at the right time
  • GPS – real-time communication and location of service technicians
  • Rising costs of operations due to missing inventory, reducing first-time fix rates
  • Managing large pools of resource effectively, to best make use of their time and skills
  • Delays in customer invoicing, due to waiting for paperwork to be returned to back-office
  • Keeping customers informed throughout the service process

Key Features

Some of the key features of our solution are:

  • Schedule and route optimisation
  • Inventory management to track stock across locations
  • Customer portal to raise new service requests and get visibility of upcoming and current service tasks
  • Service agreements enabling accuracy of service contacts, warranties and installed products
  • Real-time and offline mobile capabilities
  • Enhance work orders with inspection and survey functionality
  • Rich reporting capabilities
  • Detect, troubleshoot and resolve issues remotely with connected field service

Benefits

The benefits your company will see as a result:

  • Enable your dispatchers to make informed scheduling decisions, based on real-time information
  • Improve first time fix rates by informing engineers in advance of arriving at a job, what tools and skills are required, how expensive parts will be and time to completion
  • Access to real-time customer information, empowering employees with full visibility of the customer and outstanding jobs, resulting in an increase of productivity
  • Gain rich information about your customers service activities, creating opportunities for up-selling and cross-selling services and upgrading or replacing assets
  • Customise the field service platform to adapt with business changes and easily integrate with other business applications

Our Field Service software suits a variety of industries

Industrial Services

HVAC Building Systems

Facilities Management

Fire and Safety, Security and Alarms

Manufacturing

Discrete Oil and Gas

Construction and Property Management

Inspectors Assessors

Machinery

Plant Agricultural

Statutory

Inspectors Assessors

Healthcare

Home Health Hospice

Medical Systems

Manufacturing and Equipment

Discover More with our Flexible Solution

Our Field Service Management Software

Unveil a New Way of Working

Connected Field Service Through Internet of Things

The connected field service add-on to Dynamics 365 Field Service enables service organisations to capture and analyse data coming from connected devices. Leveraging the Azure IOT suite, organisations can now detect, troubleshoot, and resolve asset issues remotely, so a technician is dispatched only when a remote repair has been attempted and an onsite visit is necessary.

Internet of things and connected field service diagram - PragmatiQ Solutions

Solution benefits for Connected Field Service:

  • Anticipate asset failure and improve first time fix rates by being well informed about an issue
  • Improve customer satisfaction by identifying and resolving problems before a customer evens know they have a problem
  • Perform “just-in-time” preventative maintenance by understanding actual consumption
  • Using device data to enable sales teams to identify opportunities and follow-up

Go from Data to Insights in Minutes

Microsoft PowerBI

Microsoft Power BI is a cloud-based set of business intelligence technologies and tools, that will deliver valuable insights to your Field Service organisation. Seamlessly connect your Dynamics 365 data to Power BI and build dashboards & reports that will give you insights into the following:

  • Total cost of corrective, preventative and proactive maintenance
  • Engineer resource capacity and utilisation
  • Service Level Agreement (SLA) performance
  • Inventory levels and forecasts
  • Performance and monitoring of IoT devices

Our Success is Your Success

Integration Options to Business & Accounting Systems

Dynamics 365 for Field Service is built on a platform that provides ease of integration to a number of backend applications such as an ERP system or accounting software.

Microsoft Dynamics Business Central is Microsoft’s all-in-one business management solution for small to medium sized organisations and provides a perfect partner to accompany D365 for Field Service in gaining a deeper control of supply chain and financial management.

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