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Microsoft Dynamics 365 for IT Services & Telcoms
Suitable for IT & Telecoms, Microsoft Dynamics 365 manages processes within your business to increase productivity and sales, whilst aligning your teams in order to better serve your customers. Offering a single view of the customer, our CRM software allows you to view past enquiries, when contracts are due for renewal, or what products or services the contact may be interested in. As a result, you gain a clear list to market to, whilst keeping on top of important tasks forgetting an action, a task or a conversation.
Our CRM Software is suitable for:
Common Challenges IT Services & Telecom Providers face:
High Fallout Rates
Particularly in the telecom industry, high fallout rates are common. This can result in increased cost per order, delayed processing cycles and poor customer service
Non-integrated systems and Excel Spreadsheets mean data often gets lost or miscommunicated, resulting in wasted time amending errors. Having a 360-degree view of all aspects of the business would be beneficial
Manage Customer Data
Employees have access to different information, which isn’t always the most up-to-date. Accessing a customers details, past communications and shared documents is a challenge
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Microsoft Dynamics 365
Benefits of our CRM Software for IT Services & Telecoms:
Keeping operating costs low, controlling customer churn and managing diverse processes are just a few of the challenges these organisations face. Microsoft Dynamics 365 solves these problems, enabling your company to grow profitably.
Plan and Manage Projects
Plan and structure your projects effectively. Include risks, phases, targets, tasks, resources, budgets, costs and times right from the start.
High fallout rates are common in these industries. Error-free order entry and validation processes can reduce the rate of fallouts, resulting in increased revenue
Manage Customer Information
View conversations, purchase history and other customer information. Personalise future interactions and ensure teams are on the same page
Access Information Anywhere
Access key information, anywhere, anytime. Develop a greater understanding of your clients with a 360° view of your relationship
Manage the contracts and renewal process from within Dynamics 365, ensuring you don’t miss out with customers and save time with automated processes
Keep an eye on KPI’s
Role based dashboards to manage Key Performance Indicators (KPI’s), ensuring you are on track to hit targets and amend processes before it’s too late
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