CRM / Microsoft Dynamics Consulting
Exploratory Consultancy
The technology is always ‘the enabler’ and that is how we approach all of our engagements. Before we even consider a CRM, Microsoft Dynamics, or any other Applications/Solutions, it is key to understand the businesses we are working with in enough detail to advise correctly.
During the exploratory phase, our team of experts work closely with our clients to fully understand their business, both in its current state and where it would like to work towards.
We work with you to understand the following areas:
Current systems & processes
Organisational culture
Challenges and pain points
Potential adoption issues
Business objectives and goals
Approach to change management
By understanding all of the above, we are able to advise you on the best solution for your requirements and deliver real value; whether that be a bespoke CRM, custom-built application or another technology solution.
We will also suggest alternative approaches if needed. Perhaps, the desired solution is unachievable, too costly to implement when considering the value, or there may be other options to consider. It is in this aspect where we are not just an order taker and believe that by challenging and guiding you, we can become a partner who truly understands your organisation.
One way of looking at this, is that we are bridging the gap between your challenges and technology.
What our clients say...
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