Microsoft Dynamics 365 Support

Helping you run Smarter and Faster with Ongoing Support

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CRM Support with PragmatiQ

At PragmatiQ Solutions, it is our intention to remain with you in partnership throughout your journey, and for us, this includes post implementation. It is important that all our clients have the comfort of a support structure who understand their business and are ultimately considered an extension of their organisation.

For clients who call upon our services who have not engaged with us at implementation stage, we would welcome the opportunity to work with you. We would take time to fully understand your business, culture, users and processes, prior to engaging with you through a support agreement.

Ongoing Dynamics CRM Technical Support

We are flexible in our support offerings which include both a fixed-fee and on-demand option.  We’ll answer your support questions, avoid downtime, fix issues, so you can focus on driving your business forward.

For all of our customers it is the deep knowledge of your system which is key in delivering a fit-for-purpose support solution, that ensures we can assist in maintaining up-time, mitigating risks and ensuring a positive user experience, so you can focus on driving your business foward.

Our dedicated Dynamics 365 support package involves:

  • System admin support
  • Secure portal-based helpdesk
  • Customer contact
  • Disaster recovery
  • Cloud migration from on-premise infrastructure
  • Service Level Agreements (SLA’s)
  • Get clarity on status and actions
  • Easy to understand metrics within the portal
  • Covers Microsoft Dynamics 365, Microsoft Dynamics NAV and Third-party Applications

Our dedicated support package involves:

  • System admin support
  • Secure portal-based helpdesk
  • Customer contact
  • Disaster recovery
  • Cloud migration from on-premise infrastructure
  • Service Level Agreements (SLA’s)
  • Get clarity on status and actions
  • Easy to understand metrics within the portal
  • Covers Microsoft Dynamics 365, Microsoft Dynamics NAV and Third-party Applications

Account Management & Adoption

Post Implementation Care – Our Process:

  • Bi-monthly Account Management Calls
  • 6 monthly CTO Meeting to discuss strategy / roadmap
  • Support with Change Management & Adoption
  • Discuss new functionality releases
  • Discuss new requirements
  • Starts at the end of project deployment

Proactive as opposed to reactive account management, and a technology partner to support your business today and moving forward…

Want to know more?

Download our overview brochure to find out more about PragmatiQ Solutions...

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Business Solutions with PragmatiQ

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