Supporting your business
Dynamics 365 Training
At PragmatiQ Solutions, we offer varied training packages that suit the needs of our individual clients and more specifically the nature of the users within those clients. Whether you are an advanced or competent user, or are in fact using Dynamics 365 for the first time, training is essential to realise the full potential of the application.
If you would like more information on our training services, please feel free to contact us and speak to a member of our team.
Key Benefits of Dynamics 365 User Training
Better User Adoption
These are training courses which are tailored to your organisation. We create and structure a training course that suits the needs of your organisation from both an IT and Management perspective. This is classroom-based and instructor-led and can involve either small or large groups, depending on the business requirements.
This is individual training that is focussed solely on the participant. This can be useful for an average user, whose position is developing into a role where system usage and understanding is becoming imperative, an advanced user who will then cascade their learnings down to the rest of the business and senior management which can also include basic configuration and customisation upskilling.
For businesses with a large number of users, who are potentially across multiple locations, webinar/online training offers an efficient and cost effective solution.
CRM Training Content Types:
Basic user training
Advanced / Super user training
Train the trainer
What our clients say...
“We commissioned PragmatiQ Solutions to develop Microsoft Dynamics into a Bespoke CRM System for managing our membership database and providing an efficient events management system. I was impressed from the outset at the time and focus that Jamie took in understanding our business, with all it’s quirks, in order to provide an easy to use and intuitive CRM which now attends to all our needs. I am impressed by their efficient use of time and always working to schedule, yet understanding of our restrictions when implementing a system during lockdown. The after service has been brilliant with the PragmatiQ helpdesk portal, quick to respond and deal with any issues that arose after the system was implemented.”Gillian CroxfordAssistant Clerk (Membership) at The Drapers' Company
“We approached PragmatiQ Solutions to help us with an incumbent Dynamics 365 system which had various legacy issues having been customised by numerous consultants over a number of years. They dealt with all the nuances quickly to get our system up to a standard they were happy to work with. From there the PragmatiQ technical team ran with a large project and its fair to say now know our business inside out. Their ability to understand what we do and how we do it having only seen it from an ‘IT perspective’ was and still is impressive. We would highly recommend PragmatiQ.”Tom RobertsManaging Director at Moorgate Finance
“We commissioned PragmatiQ solutions to provide us with a bespoke Customer Relationship Management (CRM) system using Microsoft Dynamics. The team at PragmatiQ very quickly gained a thorough understanding of our complex delivery model and created a solution that has had a positive impact and really added value to our work. PragmatiQ were focused in their approach and delivered to tight timescales, as well as being a pleasure to work with.”Natalie MacPhersonDevelopment Director at MacIntyre Charity
“Transitions UK are a charity working with vulnerable young people across Hertfordshire, Bedfordshire, Buckinghamshire, Milton Keynes, North London, Birmingham and Leicester. We have tripled in size over the last 12 months in response to the growing needs of young people during and beyond Lockdown. Our data systems and record keeping were inadequate for current and future development. We asked PragmatiQ Solutions to develop and support a tailored version of MS Dynamics for the charity and to work with us to ensure we have a platform that will scale with us as we grow - and provide the level of analysis and record we now need to support a quality service to hundreds, and later thousands, of young people. I have been enormously impressed by PragmatiQ’s concern to get the architecture and structure absolutely right for us, their close attention to detail, their expertise and the quality of their team. They have really listened - and worked hard to understand who we are and what we want to achieve - and then worked hard again, especially with our Technical Development Manager, and all our staff, to produce the right solution. I cannot recommend them highly enough and am very glad we chose them.”Ron OvertonChief Executive at Transitions UK
“We approached PragmatiQ Solutions to help us with our Microsoft Dynamics CRM platform. We had developed a bespoke system over the years to manage the day-to-day sales processes of the Commercial team, however, we felt that working with a specialist Dynamics partner would be a much better approach for the business. We have now been working with Stuart, Jamie and the team for just over 12 months and to say we have been impressed with their approach would be an understatement. The dedication, knowledge and customer service shown to the delivered projects has been exceptional and their innovative approach to business is inspiring. They have guided us every step of the way and have succeeded in changing our platform for the better. It has provided us with a much more efficient way of working and supported us with business intelligence that we haven’t seen before. We also benefit from real-time, top level dashboards that make reporting back to stakeholders a very simple process.”James WoottonHead of Commercial Sales at Wasps Rugby Club
“We worked with PragmatiQ Solutions who successfully implemented a quoting tool for sales. They were generous with their time, taking every opportunity to understand our needs both now and in the future. Their deep analysis was invaluable, helping us to refine our working practices and automate our processes to maximise productivity and ultimately save time and money. Thanks to PragmatiQ, we now have a bespoke system that has been tailored to our specific needs and is fully integrated with Microsoft Dynamics.”Angela de KlerkBusiness Development / Head of Marketing at Impact Handling
“PragmatiQ Solutions was recommended to us via a networking connection in Manchester. Upon speaking to the company they seemed very knowledgeable and confident they could repair our unusable Dynamics system which had been built by a different partner. From the first face to face consultation it was clear to see Jamie had the full knowledge around our intentions and understood our business model and had actually create something similar in the health profession elsewhere. From that point we felt confident to progress in to a full development project. The results were quick and impressive. Offering us a totally up to date platform with all of the automation we had originally asked for. We are keen to continue to work with PragmatiQ and look to develop the system again in the future.”Carren BellFounder at Lagans Foundation
“In 2020, Fotech Group decided to change our CRM from Salesforce to Dynamics 365 as part of a replacement of a number of systems that didn’t communicate. For the CRM, we chose PragmatiQ Solutions as our partner and from day one we felt we were in safe hands. They listened to what we were trying to achieve and through regular development meetings they made the changes needed to enhance the standard offering. They listened, they understood and they made the changes to deliver a system that is both efficient and effective. Communication was effective and regular and I have no qualms in recommending the PragmatiQ team.”Ian DeaconChannel and Operations Director at Fotech Group Limited
“The Brighton Therapy Centre is a social enterprise providing high quality psychological therapies to local people. Our processes are complex and, given the sensitive nature of our work, it is essential that we can manage our data securely and efficiently. We looked at various options for developing a clinical system that could meet our needs and arrived at Dynamics as the one system that could cover everything from client records and booking appointments to automated surveys and data analysis. We undertook an extensive procurement process to find the right provider. It was clear that PragmatiQ Solutions understood our organisation and needs in a way that other providers didn’t. We have been working with them now for a few months and have been delighted with their approach and commitment to getting things right. The whole team is professional, engaged and reliable and I look forward to working with them again on future developments.”Kerry EvansCEO at Brighton Therapy Centre
“We asked PragmatiQ Solutions to help us move from a database we had been using for over ten years, to a bespoke Customer Relationship Management (CRM) system on the Microsoft Dynamics platform. The team at PragmatiQ took their time to understand our complex business needs and while having to build something that suited all our different Associations which in itself came with many challenges, they sensitively came forward with ideas and solutions which helped us not only enhance our processes but maximise our efficiencies. The end result is that the team at PragmatiQ provided us with a platform that not only works for all our Associations and their individual requirements, but one that will grow with us as an organisation.”Chris ThomasFinance Director at The Retail Motor Federation
“PragmatiQ Solutions are a trusted and dynamic CRM partner. They have provided quick, flexible and innovative solutions to the challenges we’ve given them whilst being professional and supportive. They have become a reliable partner and operate as an extension of our internal team.”Sarah RandallHead of Operations and MI Systems at Buckinghamshire Business First
“We commissioned PragmatiQ Solutions to deliver a bespoke CRM for our social care and transport business. It was important that any system could be adaptable and allow for the scope of work that we do. We have been very impressed with the new CRM and feel it is fit for purpose and has given us specific functionality, and with possibilities to add to the system. PragmatiQ Solutions are organised and professional in their approach and I would not hesitate in recommending them.”Buko EsegbonaDirector of Children & Adult Services at Solutions Social Care
“After outgrowing our training management calendar we contacted PragmatiQ Solutions to help us design a bespoke system for our unique requirements. We are a fast growing business requiring a system, that is able to keep up with the pace and provide us with quick processes, reports and dashboards for all departments. We have worked closely with the team for over 12 months and we are over the moon with where we currently are. Jamie guided us with the best solutions to meet a logical workflow.”Clara TraversHead of Operations at ECG Training
“Our mission is to ensure that meaningful mental health support is accessible and we aim to see everyone within 1 week of referring to our service. With demand for mental health and emotional support increasing exponentially through the coronavirus pandemic, we really needed to get systems in place to help us cope with the high demand whilst delivering against our mission and growing our team. This is why we decided to engage with PragmatiQ Solutions to help us build a bespoke system that would fulfil those elements. It was clear that an off-the-shelf package wouldn’t give us the security, efficiency and ease of use that our Dynamics system would. The work was planned out really effectively, giving us guidance based on their experience, which also made for the system to be built quickly with only small adjustments necessary before going live. Since the system has been built, our admin time has been significantly cut down, helping us to stick to our mission, even when we grow. Ultimately providing people with mental health and emotional support as quickly as possible.”Jon ManningChairman & CEO at Arthur Ellis Mental Health Support
“We engaged with PragmatiQ Solutions to conduct an independent health check of our Dynamics CRM implementation. They worked with a partner to produce a very useful and insightful audit report highlighting various areas for improvement, and which gave valuable feedback on what we had built so far and left us with confidence that we were on the right development approach for our strategic programme. PragmatiQ worked to tight and fixed timescales to complete a focused delivery which had real business value.”Nick BreedsAssistant Director - Solutions Delivery at NHS Blood and Transplant Unit
“PragmatiQ Solutions successfully implemented Microsoft Dynamics at our paint facility. They worked in a professional manner throughout the project, paid attention to detail and were accommodating to our tight timescales. This ensured we were operational in due time and as a result we have been able to work more efficiently with our manufacturing set up in the UK and ultimately save costs. Overall, we had a very positive experience with PragmatiQ Solutions and consequently have re-engaged them for future projects.”Anders LonnebjergHead of Department - Business Engagement and Applications at MHI Vestas Offshore Wind
Request a callback!
Complete this callback form and a member of our team will be in touch shortly…