Microsoft Dynamics 365 Support

Our comprehensive Managed Service offering, to help you maximise the value of your Microsoft Dynamics 365/Power Platform solution

Managed Service Overview

Managed Service

Pragmatiq provide a Managed Service Offering and a platform that handles everything from traditional helpdesk support, system changes/improvements, user training, project management, technical consultancy and development work, as your dedicated Managed Support Partner.

This can be used to develop your system to the next level by configuring new features, adding new workflows, increasing user skills with training, or discussing future implementations to ensure your system best supports how your organisation works and changes over time.

Consultancy

As part of our Partnership, we work together to understand your requirements, to advise on the right solution. You will be assigned an Account Manager who will support you with overall system strategy, to build a roadmap for future phase project work you wish to implement and make tailored recommendations around new features or ideas you could look to implement to improve your system.

These regular touch points allow us proactively support your organisation to get the most out of your Dynamics system.

What is included?

Direct Access to Experts

Log-in-based use of our online portal, providing direct access to Technical and Functional Consultants who are familiar with your system.

Monthly Banked Hours

Hours can be rolled over and used evenly throughout the year or built up to be used on larger pieces of work.

Transparency

Monthly Power BI Report providing an overview of your Managed Service consumption.

Consultancy Requests

We understand that as your organisation grows and develops, what you need from your system will develop and change over time; we are here to help you in this process and to implement these adjustments & improvements quickly and easily.

Break/Fix Requests

If something in your system is not working as it should be, we are on hand to provide rapid support to resolve any issues that may arise.

Proactive Advice

You are assigned an Account Manager who has regular calls, meetings and quarterly review calls. Additionally, we are on hand to provide proactive advice and recommendations around new features, licensing changes, compulsory upgrades, solution suggestions, future project phasing, etc.

What some of our clients say...

“Throughout the process, the team were responsive, engaging and worked hard to understand our organisation and unique processes.”

“We would not be able to function as we currently do without the system Pragmatiq put in place and it provides a platform to continue our growth, rather than be constricted by operational difficulties.”

“I have found Pragmatiq to be professional, innovative, focused and aligned to our requirements, for this I thank them for a job very well done.”

“Thank you Pragmatiq for the work on the Power App for triage in mental health. Thousands of people received therapy months sooner, as the waiting list decreased, and it saved several lives in the first few months.”

“They listened, they understood and they made the changes to deliver a system that is both efficient and effective. Communication was effective and regular and I have no qualms in recommending the Pragmatiq team.”

“The after service has been brilliant with the Pragmatiq helpdesk portal, quick to respond and deal with any issues that arose after the system was implemented.”

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