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Microsoft Dynamics 365 Managed Service

With a Fixed-Price Managed Service subscription, PragmatiQ Solutions handles everything from helpdesk requests/traditional helpdesk support, user training, change requests, technical consultancy, development work and project management, as your dedicated Managed Support Partner.  This can be used to phase your deployment or develop your system to the next level by configuring new features, implementing new workflows and increasing user skills with complementary training.

Our Managed Service Model offers the Customer access to a mix of Technical and Functional resource to handle helpdesk requests, as well as additional requirements (improvements, enhancements, etc) based on the demands and priorities of the business.

What is included?

  • Access directly to Technical and Functional Consultants through the Helpdesk
  • Projects, help-desk requests, user training, implementing change requests, project management, technical consultancy and development work can be flexibly requested
  • Monthly roll-over of hours
  • Resolve issues and get answers to Dynamics 365 questions with the expert phone, email and remote dial-in support at no additional cost
  • Account Management included in this package – Regular calls and meetings. Official quarterly review calls and a face-to-face meeting with Account Manager and Technical Director every 6 months to discuss strategy/roadmap
  • Proactive advice and recommendations around new updates, licensing changes, compulsory upgrades

Key Benefits of our Managed Service Offering:

Get more out of your Technology

New functions, integration work, new processes or delivering the next phase, make sure you’re getting the most out of your system

Access to a mix of Technical and Functional resource

Direct access to a mix of Technical and Functional resource to handle helpdesk requests

Help with all your requirements

In-depth assistance and consultancy across all CRM related requirements. As the hours are already banked, the process from enquiry through to work beginning is much quicker

Download our Support Overview

Find out more about our Managed Service offering…

Download Support Overview
managed service offering screenshot

Managed Service Tasks

As a Microsoft Managed Services partner, we provide access to a dedicated team of Dynamics 365 & Power Platform experts, so you always have a professional opinion to turn to. We’ll deal with any Managed Services Tasks, allowing you to focus on moving your business forward.

Below are a few examples of tasks that are included in our Managed Service Support offering…

Phase your Dynamics Implementation

Create Custom Dashboards & Reports

Configure Automated Workflows

Optimise Cloud Storage to Minimise Costs

Carry out bulk data edits & imports

Implement change requests from D365 users

Set up additional D365 apps

Implement role-based user security & permissions

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Why Choose Us

Five reasons why our customers choose to work with us and how we can help deliver your project…

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What our clients say...

We approached PragmatiQ Solutions to help us with an incumbent Dynamics 365 system which had various legacy issues having been customised by numerous consultants over a number of years. They dealt with all the nuances quickly to get our system up to a standard they were happy to work with. From there the PragmatiQ technical team ran with a large project and its fair to say now know our business inside out. Their ability to understand what we do and how we do it having only seen it from an ‘IT perspective’ was and still is impressive. We would highly recommend PragmatiQ.

Tom RobertsManaging Director at Moorgate Finance

We commissioned PragmatiQ solutions to provide us with a bespoke Customer Relationship Management (CRM) system using Microsoft Dynamics. The team at PragmatiQ very quickly gained a thorough understanding of our complex delivery model and created a solution that has had a positive impact and really added value to our work. PragmatiQ were focused in their approach and delivered to tight timescales, as well as being a pleasure to work with.

Natalie MacPhersonDevelopment Director at MacIntyre Charity

We approached PragmatiQ Solutions to help us with our Microsoft Dynamics CRM platform. We had developed a bespoke system over the years to manage the day-to-day sales processes of the Commercial team, however, we felt that working with a specialist Dynamics partner would be a much better approach for the business. We have now been working with Stuart, Jamie and the team for just over 12 months and to say we have been impressed with their approach would be an understatement. The dedication, knowledge and customer service shown to the delivered projects has been exceptional and their innovative approach to business is inspiring. They have guided us every step of the way and have succeeded in changing our platform for the better. It has provided us with a much more efficient way of working and supported us with business intelligence that we haven’t seen before. We also benefit from real-time, top level dashboards that make reporting back to stakeholders a very simple process.

James WoottonHead of Commercial Sales at Wasps Rugby Club

We worked with PragmatiQ Solutions who successfully implemented a quoting tool for sales. They were generous with their time, taking every opportunity to understand our needs both now and in the future. Their deep analysis was invaluable, helping us to refine our working practices and automate our processes to maximise productivity and ultimately save time and money. Thanks to PragmatiQ, we now have a bespoke system that has been tailored to our specific needs and is fully integrated with Microsoft Dynamics.

Angela de KlerkBusiness Development / Head of Marketing at Impact Handling

PragmatiQ Solutions was recommended to us via a networking connection in Manchester. Upon speaking to the company they seemed very knowledgeable and confident they could repair our unusable Dynamics system which had been built by a different partner. From the first face to face consultation it was clear to see Jamie had the full knowledge around our intentions and understood our business model and had actually create something similar in the health profession elsewhere. From that point we felt confident to progress in to a full development project. The results were quick and impressive. Offering us a totally up to date platform with all of the automation we had originally asked for. We are keen to continue to work with PragmatiQ and look to develop the system again in the future.

Carren BellFounder at Lagans Foundation

In 2020, Fotech Group decided to change our CRM from Salesforce to Dynamics 365 as part of a replacement of a number of systems that didn’t communicate. For the CRM, we chose PragmatiQ Solutions as our partner and from day one we felt we were in safe hands. They listened to what we were trying to achieve and through regular development meetings they made the changes needed to enhance the standard offering. They listened, they understood and they made the changes to deliver a system that is both efficient and effective. Communication was effective and regular and I have no qualms in recommending the PragmatiQ team.

Ian DeaconChannel and Operations Director at Fotech Group Limited

PragmatiQ Solutions are a trusted and dynamic CRM partner. They have provided quick, flexible and innovative solutions to the challenges we’ve given them whilst being professional and supportive. They have become a reliable partner and operate as an extension of our internal team.

Sarah RandallHead of Operations and MI Systems at Buckinghamshire Business First

Our mission is to ensure that meaningful mental health support is accessible and we aim to see everyone within 1 week of referring to our service. With demand for mental health and emotional support increasing exponentially through the coronavirus pandemic, we really needed to get systems in place to help us cope with the high demand whilst delivering against our mission and growing our team. This is why we decided to engage with PragmatiQ Solutions to help us build a bespoke system that would fulfil those elements. It was clear that an off-the-shelf package wouldn’t give us the security, efficiency and ease of use that our Dynamics system would. The work was planned out really effectively, giving us guidance based on their experience, which also made for the system to be built quickly with only small adjustments necessary before going live. Since the system has been built, our admin time has been significantly cut down, helping us to stick to our mission, even when we grow. Ultimately providing people with mental health and emotional support as quickly as possible.

Jon ManningChairman & CEO at Arthur Ellis Mental Health Support

We engaged with PragmatiQ Solutions to conduct an independent health check of our Dynamics CRM implementation. They worked with a partner to produce a very useful and insightful audit report highlighting various areas for improvement, and which gave valuable feedback on what we had built so far and left us with confidence that we were on the right development approach for our strategic programme. PragmatiQ worked to tight and fixed timescales to complete a focused delivery which had real business value.

Nick BreedsAssistant Director - Solutions Delivery at NHS Blood and Transplant Unit

PragmatiQ Solutions successfully implemented Microsoft Dynamics at our paint facility. They worked in a professional manner throughout the project, paid attention to detail and were accommodating to our tight timescales. This ensured we were operational in due time and as a result we have been able to work more efficiently with our manufacturing set up in the UK and ultimately save costs. Overall, we had a very positive experience with PragmatiQ Solutions and consequently have re-engaged them for future projects.

Anders LonnebjergHead of Department - Business Engagement and Applications at MHI Vestas Offshore Wind

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