At PragmatiQ Solutions, it is our intention to remain with you in partnership throughout your journey, and for us, this includes post implementation. It is important that all our clients have the comfort of a support structure who understand their business and are ultimately considered an extension of their organisation.
For clients who call upon our services who have not engaged with us at implementation stage, we would welcome the opportunity to work with you. We would take time to fully understand your business, culture, users and processes, prior to engaging with you through a support agreement.
Ongoing Technical Support
We are flexible in our support offerings which include both a fixed fee, retained option and a more flexible, contingent one. We’ll answer your support questions, avoid downtime, fix issues, so you can focus on driving your business forward.
For all our customers, it is the deep knowledge of your requirements which is really key in delivering a fit for purpose support solution, which is why we believe we can be your partner of choice.
Our dedicated support package involves:
- System admin support
- Secure portal-based helpdesk
- Customer contact
- Disaster recovery
- Cloud migration from on-premise infrastructure
- Service Level Agreements (SLA’s)
- Get clarity on status and actions
- Easy to understand metrics within the portal
- Covers Microsoft Dynamics 365, Microsoft Dynamics NAV and Third-party Applications
REQUEST A CALL BACK
Find out how we can become an extension of your team, long after our solution has been implemented.
Would you like to speak to a specialist from PragmatiQ Solutions? Just submit your details and we’ll be in touch shortly. You can either call us between 08:00am and 18:00pm Monday to Friday, or e-mail at any time — we would be delighted to speak about how we could partner with your organisation.