Increase Productivity, Engage Customers and Protect Data
Microsoft Dynamics 365 Customer Engagement
Microsoft Dynamics 365 has hit the sweet spot of connected applications to support many businesses with improving their customer experience. Sales, Marketing and Customer Service applications were the foundation of this, but an introduction of Field Service and Project Service Automation have further strengthened the platform and enabled businesses to run with processes that are not specific to one application, but can now run across multiple.
With one cloud-based, end-to-end offering, businesses can increase productivity, engage customers and protect data with Dynamics 365.
Why Microsoft Dynamics 365?
MS Dynamics 365 provides businesses with the tools they need to succeed and provides many benefits. 3 main benefits are:
Make Better Decisions
Build Customer Relationships
Operate More Efficiently
Discover more with Dynamics 365
What is Dynamics 365 Customer Engagement?
Dynamics 365 Customer Engagement is the term given to the CRM applications, which you will see below; these apps can be purchased as stand-alone products or as part of the Dynamics 365 suite.
Sales (CRM)
Dynamics 365 makes it easier for your sales team to foster relationships with authentic and personal engagement. Focus on the best opportunities and gain actionable insights, which in turn leads to more efficient, productive teams and ultimately increased revenue.
Customer Service (CRM)
A single, unified experience that delivers end-to-end service across every channel – earning lifetime customers and making your team feel empowered. Business intelligence allows you to deliver faster and more personal service, aswell as adding value to every transaction.
Marketing (CRM)
Gain a comprehensive view of customers across sales and marketing, providing a new understanding of their journey. Take your marketing one step further by connecting with ClickDimensions or D365 Marketing and engage more effectively with your customers than ever before.
Field Service
We understand the challenges field service organisations face, from workforce utilisation, to the overall customer experience and access to key information. Optimised scheduling, contract management and mobile productivity are just a few capabilities within D365 for field service.
Project Service Automation
Project Service Automation allows you to run your project-based business more productively by bringing people, processes, and automation technology together, through a unified experience. Project planning, resource scheduling and service analytics are just a few of the capabilities.
Business Central
A cloud-based business management solution which brings all your processes into one single solution to manage financials, sales, service and operations. Designed to support businesses of any size, Business Central is the next generation of Microsoft Dynamics NAV.
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