Microsoft Dynamics 365

Intelligent business applications for your organisation

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Increase productivity, engage customers and protect data

Microsoft Dynamics 365 Customer Engagement

Microsoft Dynamics 365 has hit the sweet spot of connected applications to support many businesses with improving their customer experience. Sales, Marketing and Customer Service applications were the foundation of this, but an introduction of Field Service and Project Service Automation have further strengthened the platform and enabled businesses to run with processes that are not specific to one application, but can now run across multiple.

With one cloud-based, end-to-end offering, businesses can increase productivity, engage customers and protect data with Dynamics 365.

Microsoft Dynamics 365 Intelligent Business Applications

Why Microsoft Dynamics 365?

MS Dynamics 365 provides businesses with the tools they need to succeed and provides many benefits. 3 main benefits are:

Make Better Decisions

Build Customer Relationships

Operate More Efficiently

Discover more with Dynamics 365

What is Dynamics 365 Customer Engagement?

Dynamics 365 Customer Engagement is the term given to the CRM applications, which you will see below; these apps can be purchased as stand-alone products or as part of the Dynamics 365 suite.

Sales (CRM)

Dynamics 365 makes it easier for your sales team to foster relationships with authentic and personal engagement. Focus on the best opportunities and gain actionable insights, which in turn leads to more efficient, productive teams and ultimately increased revenue.

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Customer Service (CRM)

A single, unified experience that delivers end-to-end service across every channel – earning lifetime customers and making your team feel empowered. Business intelligence allows you to deliver faster and more personal service, aswell as adding value to every transaction.

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Marketing (CRM)

Gain a comprehensive view of customers across sales and marketing, providing a new understanding of their journey. Take your marketing one step further by connecting with ClickDimensions or D365 Marketing and engage more effectively with your customers than ever before.

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Field Service

We understand the challenges field service organisations face, from workforce utilisation, to the overall customer experience and access to key information. Optimised scheduling, contract management and mobile productivity are just a few capabilities within D365 for field service.

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Project Service Automation

Project Service Automation allows you to run your project-based business more productively by bringing people, processes, and automation technology together, through a unified experience. Project planning, resource scheduling and service analytics are just a few of the capabilities.

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Business Central

A cloud-based business management solution which brings all your processes into one single solution to manage financials, sales, service and operations. Designed to support businesses of any size, Business Central is the next generation of Microsoft Dynamics NAV.

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What our clients say...

We approached PragmatiQ Solutions to help us with an incumbent Dynamics 365 system which had various legacy issues having been customised by numerous consultants over a number of years. They dealt with all the nuances quickly to get our system up to a standard they were happy to work with. From there the PragmatiQ technical team ran with a large project and its fair to say now know our business inside out. Their ability to understand what we do and how we do it having only seen it from an ‘IT perspective’ was and still is impressive. We would highly recommend PragmatiQ.

Tom RobertsManaging Director at Moorgate Finance

We commissioned PragmatiQ solutions to provide us with a bespoke Customer Relationship Management (CRM) system using Microsoft Dynamics. The team at PragmatiQ very quickly gained a thorough understanding of our complex delivery model and created a solution that has had a positive impact and really added value to our work. PragmatiQ were focused in their approach and delivered to tight timescales, as well as being a pleasure to work with.

Natalie MacPhersonDevelopment Director at MacIntyre Charity

We approached PragmatiQ Solutions to help us with our Microsoft Dynamics CRM platform. We had developed a bespoke system over the years to manage the day-to-day sales processes of the Commercial team, however, we felt that working with a specialist Dynamics partner would be a much better approach for the business. We have now been working with Stuart, Jamie and the team for just over 12 months and to say we have been impressed with their approach would be an understatement. The dedication, knowledge and customer service shown to the delivered projects has been exceptional and their innovative approach to business is inspiring. They have guided us every step of the way and have succeeded in changing our platform for the better. It has provided us with a much more efficient way of working and supported us with business intelligence that we haven’t seen before. We also benefit from real-time, top level dashboards that make reporting back to stakeholders a very simple process.

James WoottonHead of Commerical Sales at Wasps Rugby Club

We worked with PragmatiQ Solutions who successfully implemented a quoting tool for sales. They were generous with their time, taking every opportunity to understand our needs both now and in the future. Their deep analysis was invaluable, helping us to refine our working practices and automate our processes to maximise productivity and ultimately save time and money. Thanks to PragmatiQ, we now have a bespoke system that has been tailored to our specific needs and is fully integrated with Microsoft Dynamics.

Angela de KlerkBusiness Development / Head of Marketing at Impact Handling

PragmatiQ Solutions was recommended to us via a networking connection in Manchester. Upon speaking to the company they seemed very knowledgeable and confident they could repair our unusable Dynamics system which had been built by a different partner. From the first face to face consultation it was clear to see Jamie had the full knowledge around our intentions and understood our business model and had actually create something similar in the health profession elsewhere. From that point we felt confident to progress in to a full development project. The results were quick and impressive. Offering us a totally up to date platform with all of the automation we had originally asked for. We are keen to continue to work with PragmatiQ and look to develop the system again in the future.

Carren BellFounder at Lagans Foundation

We engaged with PragmatiQ Solutions to conduct an independent health check of our Dynamics CRM implementation. They worked with a partner to produce a very useful and insightful audit report highlighting various areas for improvement, and which gave valuable feedback on what we had built so far and left us with confidence that we were on the right development approach for our strategic programme. PragmatiQ worked to tight and fixed timescales to complete a focused delivery which had real business value.

Nick BreedsAssistant Director - Solutions Delivery at NHS Blood and Transplant Unit

Our mission is to ensure that meaningful mental health support is accessible and we aim to see everyone within 1 week of referring to our service. With demand for mental health and emotional support increasing exponentially through the coronavirus pandemic, we really needed to get systems in place to help us cope with the high demand whilst delivering against our mission and growing our team. This is why we decided to engage with PragmatiQ Solutions to help us build a bespoke system that would fulfil those elements. It was clear that an off-the-shelf package wouldn’t give us the security, efficiency and ease of use that our Dynamics system would. The work was planned out really effectively, giving us guidance based on their experience, which also made for the system to be built quickly with only small adjustments necessary before going live. Since the system has been built, our admin time has been significantly cut down, helping us to stick to our mission, even when we grow. Ultimately providing people with mental health and emotional support as quickly as possible.

Jon ManningChairman & CEO at Arthur Ellis Mental Health Support

PragmatiQ Solutions successfully implemented Microsoft Dynamics at our paint facility. They worked in a professional manner throughout the project, paid attention to detail and were accommodating to our tight timescales. This ensured we were operational in due time and as a result we have been able to work more efficiently with our manufacturing set up in the UK and ultimately save costs. Overall, we had a very positive experience with PragmatiQ Solutions and consequently have re-engaged them for future projects.

Anders LonnebjergHead of Department - Business Engagement and Applications at MHI Vestas Offshore Wind

PragmatiQ Solutions are a trusted and dynamic CRM partner. They have provided quick, flexible and innovative solutions to the challenges we’ve given them whilst being professional and supportive. They have become a reliable partner and operate as an extension of our internal team.

Sarah RandallHead of Operations and MI Systems at Buckinghamshire Business First

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