Increase Productivity, Engage Customers and Protect Data
Microsoft Dynamics 365 Customer Engagement
Microsoft Dynamics 365 has hit the sweet spot of connected applications to support many businesses with improving their customer experience. Sales, Marketing and Customer Service applications were the foundation of this, but an introduction of Field Service and Project Service Automation have further strengthened the platform and enabled businesses to run with processes that are not specific to one application, but can now run across multiple.
With one cloud-based, end-to-end offering, businesses can increase productivity, engage customers and protect data with Dynamics 365.
Why Microsoft Dynamics 365?
MS Dynamics 365 provides businesses with the tools they need to succeed and provides many benefits. 3 main benefits are:
Make Better Decisions
Build Customer Relationships
Operate More Efficiently
Discover more with Dynamics 365
What is Dynamics 365 Customer Engagement?
Dynamics 365 Customer Engagement is the term given to the CRM applications, which you will see below; these apps can be purchased as stand-alone products or as part of the Dynamics 365 suite.
A single, unified experience that delivers end-to-end service across every channel – earning lifetime customers and making your team feel empowered. Business intelligence allows you to deliver faster and more personal service, aswell as adding value to every transaction.
We understand the challenges field service organisations face, from workforce utilisation, to the overall customer experience and access to key information. Optimised scheduling, contract management and mobile productivity are just a few capabilities within D365 for field service.
Project Service Automation allows you to run your project-based business more productively by bringing people, processes, and automation technology together, through a unified experience. Project planning, resource scheduling and service analytics are just a few of the capabilities.
What our clients say...
“We approached PragmatiQ Solutions to help us with an incumbent Dynamics 365 system which had various legacy issues having been customised by numerous consultants over a number of years. They dealt with all the nuances quickly to get our system up to a standard they were happy to work with. From there the PragmatiQ technical team ran with a large project and its fair to say now know our business inside out. Their ability to understand what we do and how we do it having only seen it from an ‘IT perspective’ was and still is impressive. We would highly recommend PragmatiQ.”Tom RobertsManaging Director at Moorgate Finance
“We engaged with PragmatiQ Solutions to conduct an independent health check of our Dynamics CRM implementation. They worked with a partner to produce a very useful and insightful audit report highlighting various areas for improvement, and which gave valuable feedback on what we had built so far and left us with confidence that we were on the right development approach for our strategic programme. PragmatiQ worked to tight and fixed timescales to complete a focused delivery which had real business value.”Nick BreedsAssistant Director - Solutions Delivery at NHS Blood and Transplant Unit
“PragmatiQ Solutions successfully implemented Microsoft Dynamics at our paint facility. They worked in a professional manner throughout the project, paid attention to detail and were accommodating to our tight timescales. This ensured we were operational in due time and as a result we have been able to work more efficiently with our manufacturing set up in the UK and ultimately save costs. Overall, we had a very positive experience with PragmatiQ Solutions and consequently have re-engaged them for future projects.”Anders LonnebjergAssistant Director - Solutions Delivery at NHS Blood and Transplant Unit
“PragmatiQ Solutions was recommended to us via a networking connection in Manchester. Upon speaking to the company they seemed very knowledgeable and confident they could repair our unusable Dynamics system which had been built by a different partner. From the first face to face consultation it was clear to see Jamie had the full knowledge around our intentions and understood our business model and had actually created something similar in the health profession elsewhere. From that point we felt confident to progress in to a full development project. The results were quick and impressive. Offering us a totally up to date platform with all of the automation we had originally asked for. We are keen to continue to work with PragmatiQ and look to develop the system again in the future.”Carren BellFounder at Lagans Foundation
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