xRM is a strategic approach to building a unified system that connects all aspects of a business together
In days gone by organisations had to develop bespoke applications, which was not only costly, it offered no flexibility when it came to making tweaks to the system. With xRM you are able to utilise the functionality of Dynamics CRM, but still have a bespoke application that specifically suits the needs of your business, which can adapt to your business in an agile and cost-efficient way.
In simple terms, if you need the system to perform a specific task, or offer a certain functionality, xRM is where we can make it happen. At PragmatiQ Solutions, we have a detailed understanding of not only the workings of the application but most importantly how we tailor it to your organisation.
Extended relationship management (xRM) as a term, derived from Customer Relationship Management (CRM), where the “X” represents anything. This now means that any business process can be modelled and implemented in the Microsoft Dynamics CRM platform and non-traditional industries like Societies, Training Providers and Membership Organisations to name but a few, can now utilise the ever-increasing benefits of this platform. These include:
- Ease of Use – looks and feels familiar as it closely integrates with other Microsoft Office applications, increasing employee productivity
- Mobile – allows field-based employees to access the system anytime and anywhere, through any mobile device
- Reporting and Analysis – integrated tools to gain insights into business data, supporting business performance and development
- Reliability and security – increased system availability, disaster recovery and backup features