Microsoft Power Apps Portals

Empower anyone to interact with Microsoft Dataverse data using Portals

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What is Power Apps Portals?

Power Apps Portals enable users (both internal and external) to interact with selective Dynamics 365 data and capabilities within a low-code, responsive, personalised website. Leveraging the strength and flexibility of the Power Platform, you can bring user-friendly portals to your organisation.

Portals are a specific app type that is created and launched in Power Apps using a simple designer. These websites allow users outside an organisation to sign in with a variety of identities, create and view data in Microsoft Dataverse, or view content anonymously. This functionality was previously offered only as an add-on to customer engagement apps (Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, Dynamics 365 Marketing, and Dynamics 365 Project Service Automation), but is now available as a standalone solution.

Power Apps Portals Examples

Customer Support

Our own Customer Support Portal is an example of this. It allows customers to login and create cases, view cases that they have created for themselves or view cases that may have been created for them by another user. There is also a Knowledge Base feature, which is a repository of information that consists of categorised articles useful to the portal user.

our customer support portal demonstrated on laptop
power apps community portal on laptop

Community Portal

These Web Portals allow system administrators to setup an informal, conversational, thread-based communication portal for a particular group of stakeholders. Key features include Forums, Blogs, Ideas and Thread Management.

Community Portal

These Web Portals allow system administrators to setup an informal, conversational, thread-based communication portal for a particular group of stakeholders. Key features include Forums, Blogs, Ideas and Thread Management.

power apps community portal on laptop

Booking Pages

Allow customers, partners or staff to book or reserve events, services or resources from a secure platform. Reduce resource conflicts and enable self-service that streamlines booking interactions.

virgin Atlantic power apps portal

Booking Pages

Allow customers, partners or staff to book or reserve events, services or resources from a secure platform. Reduce resource conflicts and enable self-service that streamlines booking interactions.

virgin Atlantic power apps portal
power apps website portal

Employee Self-Service Portal

This Web Portal works in a similarly to the Customer Self-Service Portal except it is more employee-centric – similar in many ways to an intranet. It enables employees (with or without existing Microsoft Dynamics 365 licenses) to browse through knowledge-based articles, ask questions, and provide comments or feedback on certain topics.

Employee Self-Service Portal

This Web Portal works in a similarly to the Customer Self-Service Portal except it is more employee-centric – similar in many ways to an intranet. It enables employees (with or without existing Microsoft Dynamics 365 licenses) to browse through knowledge-based articles, ask questions, and provide comments or feedback on certain topics.

power apps website portal

Internal IT Helpdesk

Allow your staff to raise and manage tickets with the internal IT helpdesk, just like an external customer support portal. Employees can create new cases, view outstanding cases and also browse the knowledge base, which could be populated with system user guides.

create power apps portal support case

Internal IT Helpdesk

Allow customers, partners or staff to book or reserve events, services or resources from a secure platform. Reduce resource conflicts and enable self-service that streamlines booking interactions.

create power apps portal support case

Features of Power Apps Portals

Engage with external users

Give internal and external users secure access to your data either anonymously or through commercial authentication providers like LinkedIn, Microsoft, Facebook, and Google, or enterprise providers.

Personalise pre-built templates

Get started quickly using pre-built templates and responsive themes, which you can personalise to match the look and feel of your branding.

Integrate all your data

Bring data from the apps you use—including Power BI and Power Automate—together with Microsoft Dataverse and enable your users to interact with it anytime, anywhere. Enrich portals with forms, views, charts and dashboards.

Benefits of Power Apps Portals

Fast development

Portal solutions can be built in days, not weeks

Professional appearance

Responsive and attractive appearance that matches company branding, similar to a website

Easy to manage

Once a portal is built, content can be updated and new resources uploaded with ease by administrators

Boost customer service

Enable customers to contact you via self-service customer portals

Secure engagement

Data exchanged through the Portal remains secure and connected platforms and can be controlled through reliable authentication methods

Access from anywhere

Access your portals from web or mobile, giving you access whenever you need it

Power Apps Portal Licensing

For more information about Power Apps Portals licensing, click here.

Portals (login capacity – authenticated users)

Starting from

£150.80

per month for 100 login sessions

Enable external users to access custom portals

*A login provides an external authenticated user access to a single Power Apps portal for up to 24 hours. Multiple logins during the 24-hour period count as one billable login. Internal users can be licensed either by the Power Apps per app or per user plans, or a qualifying Dynamics 365 subscription. Volume pricing available.

Portals (page view capacity – unauthenticated users)

£75.40

per month for 100,000 page views

Enable external users to access custom portals

Power Apps Portals use rights with Dynamics 365 Applications

For internal users, use rights to a “custom” portal are aligned with their “custom” Power Apps use rights. For example:

  • A Dynamics 365 enterprise application license gets use rights to custom Power Apps applications within the same environment as the Dynamics 365 application. As such, A Dynamics 365 enterprise application license gets use rights to custom Power Apps Portals within the same environment as the licensed Dynamics 365 enterprise application.
  • The Team Member license does not get access to custom portal as Team Member licenses do not allow access to a custom app.

For more information about the Power Apps Portals use rights with Dynamics 365 Applications, click here.

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