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What is Power Virtual Agents?
Power Virtual Agents is a no-code solution enabling users to create customisable artificial intelligence (AI) chatbots for both employees and customers, to fulfil the increasing need for 24/7 engagement. Power Virtual Agents also allows you to answer common questions and queries in real-time, improve your self-service capabilities and reduce the demands of your customer service teams.
Watch the video below to find out how easy it is to build a Power Virtual Agent, how powerful they are, and what makes this product stand out…
Benefits of Power Virtual Agents
Easy to build
Chatbots can be created quickly and easily, without the need for developers, data scientists and other technical resources. With an intuitive, guided and completely no-code, it is perfect for users with no technical capabilities, aswell as those who wish to create more advanced solutions
Integrate your Power Virtual Agents into common processes within your business. There are hundreds of pre-built connectors available, allowing you to deploy your chatbots to your website, social media, Microsoft Teams, or your own apps
Escalate complex tasks
Virtual agents can resolve numerous low-level requests, freeing up your customer service personnel to spend time on more crucial tasks. However, If the virtual agent receives a more complex enquiry, it can automatically escalate the request to a live agent for further assistance
Monitor and improve chatbot performance using AI and data-driven insights available in your dashboard
Adapt in real-time
Power Virtual Agents uses Azure machine learning to learn and adapt to different situations in real time, generating more accurate and effective responses to customer enquiries
24/7 Customer Support
Agents are available across time-zones which is particularly useful for international organisations
Features of Power Virtual Agents
- Design, create and deploy chatbots easily without the need AI expertise
- Integrate Power Virtual Agents with the products and services you use daily. Look up records, personalise conversations, escalate conversations to live agents and call APIs. Choose from hundreds of prebuilt connectors, create custom workflows using Power Automate or build complex scenarios with Microsoft Bot Framework
- Power Virtual Agents integrates with your website, social media, Microsoft Teams or your own apps
- Utilise the suggestion tool to build personalised conversation responses using natural language and entity extraction
Power Virtual Agents Pricing
Power Virtual Agents
Per Month – 2000 sessions
Create and maintain intelligent chatbots without coding knowledge
Per Month – additional 1000 sessions
Add additional sessions to your Power Virtual Agents plan
A session is an interaction between a user and bot. The session begins when a user topic is triggered and ends when one of these conditions is met—either: The user’s questions are answered; or the conversation exceeds 60 minutes or 100 turns.
Learn more about the pricing here.
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